Shipping and Delivery

This policy applies only to incorrect or defective item(s) shipped to our customers.

1. We have a 14-day goods return policy from the date of invoice subject to the following terms and conditions:
   • Item must be in their original purchased condition, including the original packaging, manufacturer’s containers,
     documentation, warranty cards, manuals and accessories.
   • Packaging must be unmarked and not defaced in any manner.
   • Disposable products cannot be returned due to hygiene reasons.
   • Products purchased as part of a set or multi-item package must be returned as a complete set or package.
     
     
2. All returns will be thoroughly checked by us and we reserve the right to take remedial action including:
   • Replacing the returned product with a new item of the same design and model, or
   • Offer a full refund in the form of sales rebate / cash voucher for future online purchase
     
     
3. Goods exchange is subject to availability. If we are out of stock for the item you want,
   you may wait until new stocks arrive or request a refund.
   
   
4. SA Dental will not accept any goods return/exchange after 14 days from the invoice date.
   
   
5. Please note that postage for goods return/exchange must be borne by the customer.